Console
Notification preferences
Per-channel routing for events, agent actions, and compliance alerts
Browser push
Get encrypted push alerts on this device, even when the console tab is closed.
Channel × event family
| Event family | push | sms | slack | inapp | |
|---|---|---|---|---|---|
| urgent | |||||
| agent_action | |||||
| camera | |||||
| shift | |||||
| compliance |
Tip: keep inapp on for everything — that's how the live console surfaces alerts. Use email/sms only for urgent families to avoid notification fatigue.